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Frequently Asked Questions

 

 
1. How far in advance should I begin planning and reserving rentals?
Advance notice generally depends on the size of the event and the type of items you would like to rent. For large events such as weddings, we suggest reserving your rentals as soon as possible; plan on reserving eight months to one year in advance for the best selection. Smaller events can be accommodated with much shorter notice. Regardless of your lead-time, we will work with you to plan the best event possible.

 

 
2. I'm planning a small, intimate dinner party, do you have a minimum order?
No, we are happy to help you plan any size event. With smaller orders, it is more cost effective to pick up your rental items yourself, but please allow us to help you make your dinner party special!

 

 
3. Is delivery and set-up available?
Absolutely! We specialize in delivery and set-up, ensuring your items are delivered and arranged exactly as you desire. Our friendly delivery staff works to make sure every detail is in place so that you may focus on the more important things, like enjoying your event. Please check with us regarding delivery and set-up fees.

 

 
4. Can you help me find a caterer, photographer and other services for my event?
Yes! We work with a host of caterers, photographers, florists, and coordinators, and we would be happy to refer them to you or you can look at our "Helpful Links " page for additional resources as well.

 

 
5. What is required to place an order?
You will be asked for your name, address, phone number, a valid drivers license or other government issued photo identification, and a major credit card. If you do not have a major credit card, a cash deposit equal to the replacement cost of the equipment will be collected. The deposit will be refunded upon timely return of all products in the same condition as received.

 

 
6. Where will the equipment be left on deliveries?
Equipment will be delivered ground level to a dock, door, garage, or yard that is immediately accessible to our trucks (within 50 feet). Equipment must be restacked and ready for pick-up in the same manner and place as delivered.

 

 
7. Will your drivers set up and take down the equipment?
Party Extreme, LLC will set up and take down canopies, stage, and dance floor. All other equipment (tables, chairs, linen, glassware, etc.) are set up and taken down by the client. Set-up and take down services for tables and chairs are available at an additional charge. These arrangements MUST be made prior to delivery and pick-up.

 

 
8. What is your cancellation or rain policy?
Cancellations require 48 hours notice (prior to date of service, not day of event). Cancellations made with less than 48 hours notice are subject to a 50% restocking fee. Cancellations at time of delivery are subject to a 75% restocking fee and once equipment has been unloaded refunds will not be issued, even if event is cancelled. If event is cancelled, we will negotiate a substantial credit toward the rescheduled event if performed within 30 days from rain out.

 

 
9. I need an appointment to visit your showrooms?
Our showroom is is open Monday thru Friday, 9:00AM - 5:00PM and although you don't need an appointment we encourage you to make one if possible so that we can give you the highest attention possible.

 

 
10. How do I know what size tent I'll need?
The size of your tent is determined by what you will be putting under your tent. Tables for seating, tables for food, dance floor, a stage, etc. *Please see our tent sizing chart to help you determine what size tent will work for your event. If you have further questions donít hesitate to call one of our event specialists.

 

 
11. How many Patio Heaters will I need for my Event?
Each heater warms approximately a 15 foot circle. If you are putting them on a patio, simply tell us the size & we'll make a recommendation as to how many would work best. If you are putting them out on a lawn, explain the layout the best you can & we'll go from there.

 
12. What size Dance Floor will I need for my Event? And how many pieces of flooring will I need to order?
In general, around 50% of the guests are dancing at one time. Each couple requires nine square feet of dance space. For example if you have 100 people (50 couples), 25 couples will be the number of people dancing. Therefore, you will need 225 Square feet of floor, or 25 sections of 3 ft X 3 ft . Check our Dance Floor size chart.

 

 
13. What size linen do I need?
The size of your linen is determined both by the size of the table that you are covering and by the drop that you prefer. Please refer to our linen sizing chart to help you determine the right size for your event.

 

 
14. What should I do with glasses, china, and other food service items prior to returning them?
Please scrape and rinse these items and place them in the containers in which they were issued.

 

 
15. What if I am not able to rinse the food service items prior to return?
A cleaning fee of approximately 30% will be charged for all items returned without being rinsed.

 

 
16. What should I do with linens prior to returning them?
Please shake linens to free of food and confetti. Please do not place linens in plastic bags; this may lead to mildew. Use provided WPR linen bags. Please discard hangers only. Any wax from candles or holes from sparklers will require disposal and customer will be charged replacement cost.

 

 
17. What happens if items are damaged or lost?
Responsibility for equipment remains with the customer from time of receipt until time of return. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.

 

 
18. Do you offer insurance against damaged items?
A damage waiver is available. The damage waiver charge is 10% of the total rental and covers reasonable, accidental damage to the equipment. It is optional and non-refundable. If the damage waiver is declined, and any rental items are damaged or missing, the customer will be responsible for the replacement charges for the items.

 

 
19. Can I rent the tent from you and set it up myself?
Our 10' x 10' "pop up" tents can be installed by our customers. The rest of our frame and tension tents need to be installed by our professional installation crews who are trained to safely and securely set our tents in most locations.